A single toll-free number provides access to XPIENT's expert resources and remote diagnostics 24 hours a day, 7 days a week, 365 days a year. XPIENT's extensively trained Help Desk is committed to expedient resolution of all issues, and all inbound calls receive the highest recognized industry priority. This business-oriented approach involves an analysis of each site's business process that proactively strives to identify trends and recurring difficulties, and amend problem areas. This means taking responsibility for making things right via a sophisticated infrastructure that carefully manages conditions through their initial report to resolution.

To facilitate operation of the most functional Help Desk in the industry, XPIENT employs award-winning enterprise class software from the number-one designer of Help Desk and support management systems worldwide. Call volume, data and trends are available on all Help Desk calls. Optional self-service "e-support" enables customers to log and track their issues as well as generate reports via the Internet.

“The trial demonstrated that IRIS helps us improve guest service in our stores by providing in-store order confirmation, integrated credit and debit card processing, and faster service through its intuitive user interface. We have installed IRIS in four of our stores and plan to implement the new software in 10 more stores over the next three to six months. IRIS is working great in the stores where it is running and we are excited about rolling it out to all of our stores.”

Ed Lovelock, Vice President of Finance and Administration
CLK Companies